Surga88 Privacy Policy – Malaysia Member Personal Data Protection

1. Introduction

Surga88 ("we", "Platform") is committed to protecting the privacy of every member who uses our services. This Privacy Policy is established to ensure you fully understand how your personal data is handled with care, responsibility, and security under the surga88 platform.

This document applies to all information collected through the surga88 website, mobile app, and any interactions you have with our team — including communications via Live Chat, email, and other support channels. We take a transparent approach: you have the right to know what we collect, why we need it, and how we use it.

This policy is framed in accordance with internationally recognised data protection principles and is intended to give you full confidence that your privacy is always properly safeguarded at surga88.

2. Information We Collect

Surga88 collects several categories of information to enable us to provide a safe, seamless, and relevant service for you. The following are the types of information we collect:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, identification number, email address, mobile number, and password.
• Profile information: Display name, language preferences, and account settings you have chosen.
• Financial information: Bank account number, account holder name, and e-wallet details for deposit and withdrawal purposes.
• Verification documents (KYC): Copies of identification cards, passports, proof of address, or other documents required for identity verification.
• Communications: Any messages, complaints, or information you share through our customer support channels.

2.2 Information Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Usage data: Pages visited, games played, session duration, click actions, and navigation patterns within the platform.
• Transaction data: Records of deposits, withdrawals, betting, and win history on the platform.
• Location data: General location data based on IP address for security and compliance purposes.

Data Category	Primary Purposes	Retention Period
Registration Details	Identity verification & account management	Throughout active account period + 5 years
Financial Data	Deposit & withdrawal processing	Minimum 7 years (legal requirement)
KYC Documents	Identity verification & AML compliance	Throughout active account period + 5 years
Technical & Usage Data	Security & platform improvements	24 months
Communication Data	Customer support & complaint records	3 years after settlement

3. How We Use Your Data

Surga88 uses collected information solely for legitimate purposes necessary to operate the platform. We do not use your data for unrelated purposes without your consent. The following are the primary purposes for which data is used:

• Account management: Create, verify, and maintain your member account securely.
• Transaction processing: Process deposits, withdrawals, and other financial transactions accurately and promptly.
• Identity verification (KYC): Verify member identity to meet legal compliance requirements and prevent fraud.
• Platform security: Detect and prevent unauthorized access, fraud, money laundering, and other illegal activities.
• Customer support: Address your enquiries, complaints, and support requests effectively.
• Service improvements: Analyze usage patterns to improve platform functionality and the gaming experience.
• Important communications: Send account-related notifications, transaction updates, security alerts, and changes to terms.
• Legal compliance: Fulfil legal obligations and requirements of applicable authorities.

4. Sharing Information with Third Parties

Surga88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted service providers to support platform operations, including payment processors, identity verification providers, cloud infrastructure providers, and analytics providers. All these providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.

4.2 Legal Requirements

Surga88 may disclose your information when required by law, court order, or direction from a competent authority. This includes compliance with anti-money laundering (AML) laws and financial reporting requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of platform assets, member personal data may be transferred to the new entity. You will be notified in advance should this occur, and your rights will continue to be protected.

5. Data Security

Protecting your personal data from unauthorized access, theft, and loss is surga88's absolute priority. We implement multiple layers of technical and organizational security to ensure comprehensive data protection:

• 256-bit SSL encryption: All data transmitted between your browser and surga88's servers is protected with industry-standard encryption.
• Data-at-rest encryption: Sensitive data stored in our databases is further protected with an additional encryption layer.
• Two-factor authentication (2FA): Members can enable 2FA for stronger account protection.
• Continuous security monitoring: Our system is monitored 24/7 to detect any suspicious or abnormal activity.
• Internal access controls: Access to members' personal data is restricted to staff who require it solely for their assigned duties.
• Regular security audits: surga88 conducts regular security assessments and penetration testing to identify and address vulnerabilities.

While we take all reasonable measures, no security system can be guaranteed 100% safe. We encourage you to also take personal precautions such as using a strong password and not sharing your login credentials.

6. Cookies and Tracking Technologies

Surga88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login sessions and language preferences. These cookies cannot be disabled.
• Performance cookies: Helps us understand how members interact with the platform for improvement purposes.
• Functional cookies: Store your preferences such as display settings and game choices.
• Analytics cookies: Collect anonymous statistical information about platform traffic and usage.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

7. Data Retention and Deletion

Surga88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary by data type as shown in the table in Section 2.

Once the retention period expires or upon your request for deletion, surga88 will securely delete or anonymize your data using industry-recognized methods. However, we may need to retain certain information for a longer period to fulfil legal obligations or resolve any outstanding disputes.

8. Your Rights

As a surga88 member, you have important rights regarding your personal data. We respect these rights and will help you exercise them with ease:

To exercise any of the above rights, please contact our support team via Live Chat or email. We will process your request within 30 business days.

9. Links to Third-Party Sites

The surga88 platform may contain links to third-party websites or services from time to time. Please note that surga88 is not responsible for the privacy practices of those external websites. Each third-party website has its own privacy policy, which you should review separately.

We recommend that you remain vigilant and review the privacy policy of any website you visit, including those of our payment providers or business partners. The security of your information on third-party websites is your own responsibility.

10. Changes to the Privacy Policy

Surga88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect.

The last updated date will always be displayed at the top of this document. We encourage you to review this page periodically. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response time: Within 2 business days for email; instant for Live Chat

For more information on your rights and responsibilities as a member, please refer to Terms and Conditions us or visit the page FAQ for answers to frequently asked questions.